Standards of Excellence
The Standards of Excellence describe the desired behaviors we strive for as an organization.
Professionalism
• I will minimize waste of time and supplies to help contain costs.
• I will be flexible in adapting and responding to customer needs.
• I will take pride in the facility and maintain the cleanliness of my work environment.
• I will adhere to all hospital-wide and department-specific dress codes.
• I will maintain a positive, calm, and professional attitude when interacting with others.
• I will treat each individual with courtesy, respect, and sensitivity.
• I will refrain from participating in gossip that could affect customer or employee relations, and or workplace morale.
Teamwork
• I will demonstrate unselfishness while working with others toward our common mission, vision, and values.
• I will treat each individual as a professional and recognize that we each have an area of expertise.
• I will be patient, tolerant and understanding when working with other staff or departments, to ensure that our patients have a smooth transition through the care process.
• I will be an effective team member by being accountable for assigned duties, showing cooperation, being responsible, reliable and dependable.
• I will do my best to avoid last minute requests by considering the priorities of others in addition to my own.
Knowledge & Competence
• I will comprehend and follow instructions, perform varied tasks, and maintain an appropriate work pace to meet my job expectations.
• I will maintain all required licensure and certifications to remain competent to do my job.
• I will complete all mandatory classes and attend all staff meetings, while making every effort to be on time.
• I will participate in professional growth opportunities to enhance my job performance.
• I will share my skills and professional knowledge with others to enhance the quality of services provided.
• I will adhere to all STCH organizational and departmental policies, procedures, and accreditation standards.
• Communication
• I will listen courteously to the customer without interruption, answer all questions directed to me, or find someone who can. When possible, I will follow-up to ensure the issue was resolved.
• I will be mindful that I work in a healthcare environment, and will keep the noise level down.
• I will show respect by introducing myself by name, department or job function. I will use “please” and “thank you” when interacting with others.
• I will communicate clearly with others in order to meet their needs, providing information in easily understood language, or with the aid of available communication tools.
• I will give positive recognition in public. I will coach in private. I will not blame, show disrespect, or embarrass anyone in the presence of others.
• I will communicate confidential information by discussing it only with appropriate parties.
Safety Awareness
Safety Always First. Every time!
• I will value my own safety and that of others.
• I will know how to properly operate applicable equipment and machinery. When in doubt, I will ask and not take unnecessary chances.
• I will accurately report all accidents and injuries, and complete the required paperwork, as outlined in the employee handbook.
• I will be aware of potential safety and chemical hazards hospital-wide, and report them immediately.
• I will prevent back injuries from lifting, pushing, pulling or carrying, by utilizing available equipment, getting help, and assisting others who need help.
• I will properly place and store equipment to prevent slips, trips, and falls.
• I will adhere to all infection control policies (especially hand washing), follow isolation precautions, and use personal protective equipment when needed.
• I will be prepared for emergencies by knowing the correct actions to take for all codes.